ESG Priorities
Listening to our Stakeholders
We strengthen our relationships by engaging with them and considering their diverse viewpoints in developing policies and strategies. Listening to them provides us with an opportunity to co-create long term solutions for mitigating environmental, social and governance risks.

Our engagement approach takes into consideration the dependency, immediacy, responsibility, vulnerability and influence while identifying our key stakeholder groups.

esg-priorities
Key StakeholdersWhy are they importantHow we engageStakeholder Expectations
InvestorsShareholders and investors influence our strategy and drive our growth
  • Annual General Meeting (AGM)
  • Quarterly investor interactions
  • Annual Report
  • Economic performance
  • Sustainable business performance
  • Risk management
  • Ethical business practices and good corporate governance
  • Regular pay-out either as dividend or buyback
  • ESG integration into strategy and operations
  • Transparent reporting and disclosure
EmployeesCustomer satisfaction is essential to business continuity and growth
  • E-mails, one-on-one and group meetings
  • Town hall meetings
  • Employee engagement initiatives
  • Training and development workshops
  • Health initiatives
  • Performance appraisals
  • Grievance redressal mechanisms
  • Work life balance
  • Fair remuneration
  • Respecting human rights
  • Occupational health and safety
  • Career growth
  • Training and development
  • Rewards and recognition
CustomersCustomer satisfaction is essential to business continuity and growth
  • Regular engagement through e-mails, calls, SMS, brochures and catalogues
  • Site visits by company civil engineers
  • Customer feedback
  • Social media communication
  • Marketing campaigns
  • Branded products
  • Assured quality and product pricing
  • Regular supply and timely delivery
  • Seamless customer service
  • Customer satisfaction and retention
Local communitiesEngaging with communities helps us understand the means to uplift their socio- economic status
  • Regular community need
  • Assessment
  • Regular community visits
  • Supporting local economy
  • Infrastructure development
  • Local employment
  • Education with a focus of inclusiveness criteria
  • Environment conservation
  • Healthcare
  • Community welfare initiatives
Regulatory bodiesEngaging with regulatory bodies keeps us updated on the changing regulatory landscape
  • Meetings, presentation, reports and networking in different forums organised by regulatory authorities
  • Mandatory regulatory filings
  • Periodical submission of business performance
  • Compliance with laws and regulations
  • Timely reporting through various compliance-based forms
  • Active participation in industry and regulatory working groups
DealersEnable business growth by ensuring access and availability of products to customers and providing timely delivery to them
  • Annual dealer/channel meetings, Conferences
  • Channel satisfaction survey
  • WhatsApp for Business
  • Call Centre
  • Sales incentive schemes
  • App related support
  • level of customer satisfaction
  • Dealers’ network
  • Maintaining brand reputation
  • Assured quality
  • Support in sales promotion
  • Regular supply and timely delivery
  • Profitability and return on Investment
VendorsVendors provide opportunities to collaborate, share knowledge, and drive innovation
  • E-mails and meetings.
  • Vendor assessments and reviews
  • Timely payment
  • Continuity of orders.
  • Safety management.
  • Ethics and transparency.
  • Knowledge programmes to reduce supplier’s risks
Materiality Assessment

Materiality assessment is a process that enables us to create long term value for business and society by identifying and prioritizing the most relevant topics, while devising action plans, and setting targets to address key concerns. We engage in a continuous process of evaluating material topics that are an integral part of our inclusive business strategy. This process involves identifying the common issues across the business, consulting with internal and external stakeholders and prioritizing the material topics.

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Identification

We identified an initial list of material topics through learning from our industry peers, referring to the sector specific material topics recommended by the key global and national ESG standards and frameworks.

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Stakeholder Consultations

We invited our key internal and external stakeholders to participate in a structured consultation process and recorded their response on impact and influence of each material topic.

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Prioritization

Stakeholder responses are reviewed and validated by senior management and topics were prioritized considering company’s business strategy and sustainability objectives.

Strategic ESG Pillars
Care For Environment

Care For Environment

  • Climate Stewardship
  • Water Management
  • Waste management and
    Circular economy
  • Responsible Mining
  • Air Quality
  • Biodiversity Management
Care For Environment

Innovative Design

  • Sustainable product design and innovation
  • Process innovation
Care For Environment

Care for People

  • Occupational health and safety
  • Diversity and inclusion
  • Human Rights
  • Talent management
Care For Environment

Inclusive Growth

  • Community engagement
  • Customer centricity
  • Supplier sustainability
Care For Environment

Ethical Business

  • Corporate Governance
  • Regulatory compliance
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Care for people

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Inclusive growth

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Care for environment

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