Privacy Policy – Mobile Apps

Mobile Apps – STAR SAATHI, STAR STELLAR & STAR LOTUS

The issue of online privacy is extremely crucial for Star Cement Limited (SCL), which is committed to safeguarding the information provided by its customers while logging on to its mobile application.

Respecting the privacy of its online customers while providing quality services to customers has remained the core of SCL’s overall strategy. Our Privacy Policy gives customers a view of the Privacy Practices followed by SCL and assures them of safe passage through the organisation’s mobile application.

When you provide us with your personal data, you are agreeing to the rules and regulations stipulated under our Privacy Policy and are bound by it. If you do not agree to our Policy please do not use the mobile application.

The Privacy Policy covers the following areas:

Personal Information: Users registering at the SCL mobile application for specific services are requested to provide certain personally identifiable information which become the property of SCL and can be shared, disclosed or distributed to third parties only in accordance with the Privacy Policy. The personally identifiable information is supplied voluntarily for the below purposes:

Registration Data – If you are merely a visitor to our mobile application, SCL does not collect any personal information about you, except to the limited extent through the use of cookies, as described below. If you decide to use certain services offered on the mobile app, you will be asked to register. During registration you will be requested to complete a registration form setting out basic online contact information about yourself.

Credit/Debit Card, Net Banking, UPI Information – While making payment, you will be required to submit details such as your credit/debit card details, including your name, account number, expiration date, net banking user id and password, UPI ID and password. The information is asked for processing your payment. SCL doesn’t retain, share, store or use personally identifiable information for any other purposes.

Use of web-based tracking mechanisms such as Cookies – Cookies, which enable us to store small amounts of information contained in browser, may be used on some areas by us. Cookies, that help us track your navigation, enable us to tailor our offerings to your needs. The kind of information that may be stored on a cookie includes registration data so that a user does not need to re-enter the information every time he/she visits a particular area. The information contained on cookies is masked to ensure your privacy and is readable only by the servers of SCL.

Access to your personal account online is password protected. We will not release your account password to any person. In the event that you forget your password, you may generate an on-line request for your password to be sent to you by mobile OTP in the mobile number used during registration. SCL has implemented stringent, acceptable standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. The access to the data on the server is restricted to authorized SCL personnel. SCL cannot be held responsible for any activity in your account which results from your failure to keep your own password secure.

For queries regarding the privacy statement, practices of the site, or any other transaction issue, please contact:

Complaints and Grievance Redressal

Mr. Gaurav Dhanani (Grievance Officer)

Designation: DGM – CEO Office

Email: customercare@starcement.co.in

Mobile: 7595080004

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